Shipping Policy

Thank you for choosing to visit and shop with African Vogue. Below, you will find the terms and conditions that form our Shipping Policy.

At African Vogue, our goal is to offer clear and transparent estimates for processing and delivery times. While we focus on efficiency, we are a dedicated team constantly working toward perfection.

How to Place an Order
For security purposes, we do not accept orders over the phone. To place an order, please follow these steps:

  1. Navigate to the product page of the item you'd like to purchase.
  2. Select the quantity and click "Add to Cart."
  3. You’ll be prompted to create an account or log into your existing account.
  4. During checkout, review or enter your shipping address and payment details.
  5. Complete the order by confirming the details and proceeding to checkout.

Shipping Rates and Delivery Times

Rate Name Processing Time (Mon-Fri) Transit Time (Mon-Fri) Shipping Cost
Free Shipping 1 - 3 Business Days 4 - 8 Business Days Free

Order Cut-off Time: 5:00 p.m (GMT+02:00) South Africa Standard Time (Maseru)

Delivery and Processing Overview

  • Processing Time: 1 to 3 business days (Monday to Friday)
  • Delivery Time: 4 to 8 business days (Monday to Friday)
  • Total Estimated Delivery Time: 5 to 11 business days (Processing + Delivery)

Our Shipping Partners

  • South African Post Office (SAPO)
  • DHL Express South Africa
  • FedEx South Africa
  • CourierIT
  • The Courier Guy

Tracking Information
When you place an order with African Vogue, you will receive an order confirmation via email. If you have questions about your order please email support@african-allure.com. Please include your order number in the subject of your email. You may also visit our website and log into your account to see your tracking number after that the products have been shipped.

Incorrect Address
Please double-check your shipping address before submitting your order. We are not responsible for packages that cannot be delivered due to incorrect addresses. If an order is returned to us because of an incorrect address, we will refund the order amount (excluding shipping fees) and you will need to place a new order.

Address Change
If your order has not yet been shipped, you can request an address change by contacting our customer service at support@african-couture.com. Once an order has been dispatched, we cannot guarantee changes to the shipping address.

For further assistance, feel free to reach out:

Contact Us

African Couture

Phone: +27 603277124

Email: support@african-allure.com

Address: Hemelvuur 11, De Meern 3454SP, Utrecht, Netherlands

Opening hours:

Monday till Friday:
09:00 - 21:00